Staff Profile
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Appointments are competency based. Alexa uses updated job criteria and specifications provided by the client as the basis of question formulation. Tests and assessments could be consistently and objectively used in conjunction with other measures of screening. Employee profiles are determined by the applicable job descriptions and unit-specific requirements. Some of the general qualities we seek in our Security Officers are:
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| Standard 10 / Grade 12 |
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Our policy and procedure prior to employment includes:
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| Our Security Officers are selected with the highest level of education (Grade 10 to 12), and with particular emphasis on employing the correct attitude – not necessarily the skills ony. To ensure that our service promise is backed up by our actual delivery, we develop Security Officers’ behavioural, knowledge and skill sets through ongoing in-job training. |
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We believe that there is no better place to train Security Officers than on-site. Our contract managers, under the expert guidance and assistance of Senior Alexa Security Solutions Management, carry out ongoing training on and off the job. By means of offering both practical and theoretical training we promote the development of a skilled workforce, thereby creating productive Security Officers. Structured training plans are tailored to ensure the highest levels of service delivery are maintained. Specialised training can be provied done on request of the client establishment. Regional directors conduct on-site assessments on a monthly basis. Any service delivery shortfalls are immediately addressed through appropriate training and workshop sessions.
Wherever it is deemed possible, Security Officers who are being developed will be given the opportunity to grow within the organisation. By following the RASCI (Responsibility, Accountability, Support, Communicate and Information) theory, development, growth and success is guaranteed.
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Alexa Security Solutions managers conduct counselling and disciplinary action for serious offences. We encourage our clients’ supervisors and managers to enforce the day-to-day discipline to ensure they are respected by the staff. It is also important for driving home the values and principles of the client and to highlight the very important fact that they are involved in a partnership with the client.
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